NTISthis.com

Evidence Guide: PUAECO010A - Maintain standards of emergency service delivery

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAECO010A - Maintain standards of emergency service delivery

What evidence can you provide to prove your understanding of each of the following citeria?

Ensure service delivery coverage is maintained

  1. Threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery are identified.
  2. Emergency communications centre functions and resources are managed to ensure service delivery is maintained to a high level of operational readiness.
  3. Coordination and supervision of activities within the emergencycommunications centre ensures a high level of operational readiness is maintained.
  4. Service delivery requirements and gaps are identified.
  5. Appropriate available resources are redistributed to address identified coverage gaps to maintain service delivery.
Threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Emergency communications centre functions and resources are managed to ensure service delivery is maintained to a high level of operational readiness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordination and supervision of activities within the emergencycommunications centre ensures a high level of operational readiness is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Service delivery requirements and gaps are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate available resources are redistributed to address identified coverage gaps to maintain service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure service delivery standards are met

  1. Inter- and intra-agency policies and response protocols are implemented and adhered to.
  2. Appropriate reserve resources are made operational to maintain service delivery.
  3. All decisions and actions are in accordance with organisational procedures and agreed service delivery standards.
  4. Duties are delegated and re-allocated according to fluctuations in demand and agency procedures.
Inter- and intra-agency policies and response protocols are implemented and adhered to.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate reserve resources are made operational to maintain service delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All decisions and actions are in accordance with organisational procedures and agreed service delivery standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Duties are delegated and re-allocated according to fluctuations in demand and agency procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

identify the potential for a loss of service delivery

promptly identify resources to be positioned to prevent loss of delivery service

relocate/redeploy resources to maintain service delivery

allocate/deploy resources to minimise disruption to service delivery.

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.

Specific resources for assessment

Access is required to:

computer aided dispatch system

live environment

organisational-specific documents

service delivery standards/agreements.

Method of assessment

This unit may be assessed with the following unit:

PUAECO009A Coordinate emergency communications centre operations.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicate effectively with peers and agency management

identify improvements/amendments to policy, systems and procedures

identify threats and events that will impact on resource availability

interpret warnings and forecasts and predict the impact on the emergency communications centre operations and resource availability

liaise with appropriate agencies to meet service delivery requirements

maintain emergency communications centre staffing levels during times of peak workload

maintain emergency communications centre welfare requirements during times of peak workload

manage emergency communications centre functions during periods of peak workload

record incident and/or event information accurately in accordance with organisational requirements

Required Knowledge

capability and availability of reserve resources

capability of available resources

inter- and intra-agency contacts

inter- and intra-agency policies and response protocols

organisational requirements for mobilising resources

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Threats and events may include:

industrial and civil unrest

infrastructure failures (road, rail, water, telecommunications, etc.)

large-scale incidents (such as major weather events, campaign bushfires, flooding, hydrocarbon spills, coastal erosion, drought)

major assets left unprotected (such as airports, refineries, nuclear reactor at Lucas heights)

major drill and training exercises

major events (APEC, olympic games, world youth day, grand prix)

natural disaster and weather warnings

pandemic disease

planned infrastructure outages (water, roads, bridges)

terrorist warnings

war

Service delivery may include:

emergency communications centre staffing

government and legislative requirements

maintaining equipment and vehicles

maintaining people skill sets

occupational health, safety and welfare (OHSW) requirements

peak load staffing

public expectation

resource availability

Activities within the emergency communications centre may include:

call taking

dispatch

emergency management

maintaining resource availability

notifications

OHSW requirements

radio operations

reporting

staffing and rostering

training

Redistributing resources may include:

alternate routes

alternate staffing

maintaining skill levels

moving people and equipment around

mutual aid agreements

peak load staffing

protecting special risks

training

transportation

use of part-time and volunteer staff

Coverage gaps may include:

crew shortages

equipment and systems failures

industrial and civil unrest

inter- and intra-agency agreements not complied with

infrastructure failures

major assets unprotected

major event planning

major incident activity

pandemic disease affecting staff/volunteer availability

reduced resource cover

specialist resources depleted or unavailable

training

volunteer availability

war

Response protocols may include:

alarm response protocols

changed responses due to external influences

climate factors

crew changes

cross-border responses

embassies and consulates

inter- and intra-agency requirements

mutual aid agreements

natural and manufactured disasters

response into commonwealth and military installations

special risks

Reserve resources may include:

cross-border resources

hired or leased equipment

military

mothballed resources

off-duty staff

operational support staff

part-time and volunteer staff

resources from other agencies

senior officers

training staff

Organisational procedures may include:

awards and industrial agreements

contracts

inter-agency agreements

legislation

memoranda of understanding (MOUs)

mutual aid agreements

organisation’s approach to environmental management and sustainability

performance indicators

qualifications

rank structure